Technical Support
Clinics Pro is here to help you with any concerns or questions you may have,
but first have a quick look at our frequently asked questions below for a faster solution.
If you do not see your question in the FAQ list, or if you just want to give us some feedback,
then feel free to e-mail us at info@clinicspro.com and we will promptly respond.
FAQ
Q-How do I view the Trial before I purchase?
A- click on “View Trial”, fill in your details, and click submit. The demo will immediately appear.
Q-What if I forget my login ID or password?
A-No problem! Just e-mail Clinics Pro at info@clinicspro.com to retrieve your log in name and reset your password.
Q-Can I upgrade my plan?
A-Of course! After logging in to your account, just click on the “Current Plan”
icon and choose the plan you would like to upgrade to. Your primary credit card
will be charged automatically.
Q-What if I want to cancel my subscription with Clinics Pro?
A-Canceling your subscription permanently deletes your data. Before you unsubscribe your account,
we recommend to back up all of your important data on your hardware. After you back up all of your important
data you can contact info@clinicspro.com with the subject email :
“Unsubscribe, (Clinic Name),(Plan name that you are going to unsubscribe)”
We are sorry to let you go, please also mention the reason why you want to unsubscribe our service, so we know in the
future what we can do to provide you with the best service that meet your unique practice needs.
Q-How do I purchase more users for my clinic?
A-Simply log in to your account and click on the “Current Plan” icon and choose “Add Users” then select the
number of users you would like to add. Your primary credit card on file will automatically be
charged.
Q-How do I purchase an additional Module?
A-Log in to your account and click the “Current Plan” icon, then select the Module you would like to add.
Your primary credit card on file will automatically be charged.
Q-How do I change or remove my credit card on file?
A-First log into your account, click the “Payments” icon and then click the “Edit” button next to the card
you want to change.
How to Use
Q-I Already saved and sent my patient data to the nurse or doctor portal but it is not showing there. What should I do?
A-from front desk section, dont forget to press "save" button first then select the
doctor's name before sending it to the nurse or the doctor
